Strata Community Manager
of the Year 2024

Tammy Dunn’s selection as the SCA NSW Strata Community Manager of the Year 2024 by Strata Community Australia NSW reflects her outstanding expertise and commitment to the communities under her care.

Third-gen strata manager

As a third-generation strata manager, Tammy entered the field in 2008 with a rich heritage of industry knowledge. Her father, Alastair Dunn, owned and managed Dunns’ Strata until his retirement in 2020. This family background has provided Tammy with a unique perspective and a deep-rooted understanding of the intricacies of strata management, which she has leveraged to great effect throughout her career.

Tammy’s portfolio showcases her versatility and expertise in managing various properties. From small residential complexes of just three lots to large-scale developments of 105 lots, she has demonstrated her ability to adapt her management style to suit the unique needs of each property. Her experience extends beyond residential properties to include retail and commercial spaces, further highlighting her comprehensive understanding of the varied challenges in different property market sectors.

Building Management Committees

Tammy’s standout qualities are her proficiency in managing Building Management Committees (BMCs) operating within the Strata Management Statements (SMS) framework. This specialised skill set is particularly valuable in today’s complex property landscape, where mixed-use developments and intricate ownership structures are becoming increasingly common. Tammy’s ability to easily navigate these complex arrangements has set her apart in the industry.

Tammy’s approach to strata management is characterised by proactive problem-solving, effective communication, and a genuine commitment to her client’s well-being. This philosophy has earned her the respect and trust of her clients and set a new standard in the industry for client-focused service.

Going above and beyond

Her exceptional skills in managing complex negotiations for owner corporations have been particularly noteworthy. A prime example was her handling a crisis involving damage from council-owned property. Tammy’s skilful negotiation with the council resulted in a favourable settlement for her clients, which she further improved through the persistent pursuit of redetermination. Crucially, she achieved this outcome without incurring additional legal expenses, showcasing her ability to balance effective advocacy with cost-efficiency.

Tammy is also commitment to helping communities reduce costs in energy and water consumption. Under her guidance, one of her managed properties achieved a 6-star NABERS rating and successfully integrated environmental initiatives such as the Envirobank and Terracycle programs. This proactive approach to sustainability earned recognition from the City of Sydney, which invited the scheme to become a case study for sustainability efforts.

The longevity of Tammy’s client relationships reflects to her effectiveness as a strata manager. Many of her clients have been with her for over a decade, speaking volumes about the trust and satisfaction she instils in the communities she serves.

Her win as Strata Community Manager of the Year recognises her technical skills and industry knowledge and acknowledges the positive impact she has made on the lives of strata residents and property owners. Her clients agree that her ability to balance the diverse needs of different stakeholders, her proactive approach to problem-solving, and her commitment to client satisfaction make her a worthy recipient of this award. This is what some of her clients have said about her in our recent client survey:

Tammy is knowledgeable, responsive & efficient, able to handle difficult problems and owners.

Very helpful regardless of my enquiry.

Our Strata manager Tammy Dunn responds to any problems promptly.

We have been with them for a short time however during this time we have had amazing service from Tammy.

Our strata manager Tammy Dunn is always available for assistance & advice.

She is always available to discuss matters with you.

Tammy is exceptional at what she does, in knowledge, customer service, quick action and always available. She conducts all committee meetings with great respect, patience and has the ability to listen, read in between the lines and also keeps things moving.

Tammy communicates promptly , provides knowledgeable, unbiased strata support for owners and committee.

Further SCA awards

In addition to winning Strata Manager of the Year for 2024, Strata + senior strata manager, Faye Tang won Senior Strata Manager of the Year and the Strata Plus Group won the Environmental, Social and Community Impact Award for the second consecutive year. Our company was also a finalist in the highly competitive Large Strata Management Business category, reflecting our overall excellence and quality of service provided by the entire organisation. Furthermore, another of our strata managers, Matthew Mayberry, was named a finalist for the Strata Manager of the Year award.